Shipping Policy

SHIPPING POLICY

Thank you for visiting and shopping at Officemate Australia Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorized and verified, all orders are processed within 5-7 days. We will contact you for some reason if there are any delays.

Shipment Locations

Domestic Only

  • Officemate Australia Pty Ltd does not ship internationally at this time. We ship domestic only – anywhere in Australia.

Shipping Restrictions

  • Our company does ship to both commercial and domestic addresses.
Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.

Standard Shipping

  • The order will arrive within 7-10 days business days. Standard Shipping costs $9.95.

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date: 
  •                  I)Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
  •                 II)Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • Due to Huge volume of deliveries, packages to and from our facility in NSW may be delayed. We appreciate your patience during this time.
  • We will not be responsible for wrong shipping address if you provide incorrect information.

 

Tracking Options

Officemate Australia Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic Only

  • All orders delivered within Australia automatically have tracking.
Damages

If there is any damage to the packaging on delivery, contact us immediately at 1300741966.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Officemate Australia Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at 1300741966 to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, , or contact us at 1300741966.