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FAQ

Officemate FAQs

ORDERING FAQs

You can add to an existing order, but depending on what item you’re after would depend whether it would be arriving at the same time as your original order.

We accept all types of card payments even AMEX online. We can also send you our bank details with a copy of the invoice if you would prefer that.

All payment must be made before delivery.

All payment must be made before delivery.

You should get an automatic notification saying their order is being processed when they place the order. We then email across a VAT receipt with an estimated delivery date confirming their order.

Check whether you’ve put spaces in the card number, it won’t accept spaces.

Also check whether your card address is the same as what you’ve entered for your invoice address as Paypal will flag it as a stolen card. Alternatively you can call in and we can try to take the payment through our card machine in the office.

You can still order and if it’s out of stock we’ll inform you when it’s back into stock and if you’re happy to wait we’ll process the order. If there is a product that you were after but isn’t on the website anymore, it is likely that it is discontinued but do call in and we’ll find out for certain.

You can, either call in and speak to one our staff, or email into us and we’ll process the changes for you.

DELIVERY FAQs

We deliver UK wide. However, Ireland, Highlands and islands as well as some Scottish postcodes like AB and DD fall under an additional delivery charge.

With our standard shipping it would be free of charge over £300+VAT, however if below the £300+VAT threshold it would be £30+VAT. We do also offer other shipping options like next day that would charge you accordingly based on the items you order and the address. Areas like Ireland, Guernsey, Jersey, Highlands and some Scottish postcodes such as AB and DD would incur an additional cost regardless of order value because we do not deliver to those areas with our own vehicles and would always hand them off to a 3rd party pallet service. When placing your order the cart will charge you shipping based on the post code that has been entered.

We usually quote 7-10 working days for our standard delivery schedule, it may differ depending on the items ordered, location and stock but we will always contact you if there are issues. We do also offer a next day delivery service if needed in a hurry.